Pelican Hill Resort Now Hiring On Call Host/Hostess at Pelican Grill
Hotel Restaurant Food and Beverage
The Resort at Pelican Hill in Newport Coast® is an extraordinary destination located in Southern California with expansive views of the Pacific Ocean. With Palladian-inspired architecture from Northern Italy, The Resort offers 204 Bungalow guest rooms and 128 Villas that give guests the feeling of a home away from home, along with world-class restaurants in classic al fresco settings, a luxurious spa and 36 holes of golf designed by Tom Fazio. The Resort is located between the exclusive communities of Laguna Beach and Newport Beach with just a 15 minute drive from Orange County’s John Wayne airport, a 30 minute drive from Long Beach Airport and a 45 minute drive from Los Angeles International Airport. The Resort at Pelican Hill is an Equal Opportunity Employer.
To Apply as an On Call Host/Hostess at Pelican Grill, please use the link below: https://www.irvinecompany.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=11938
The host/hostess is responsible for greeting guests and seating them while reflecting the high customer service standards of The Resort at Pelican Hill. They are responsible for opening the restaurant at the prescribed time and ensuring the reception area is clean and ready for guests to enter. A host/hostess must maintain a professional appearance and friendly attitude toward guests, other employees and management staff.
• Review the reservation listing and make recommendations as to the set-up of the restaurant for the most efficient seating. • Be prepared to explain menu items, including food content and preparation style. • Be familiar with daily specials and be prepared to answer guest’s questions. • Inspect all menus to ensure their condition and cleanliness. • Seat guests in a courteous and friendly manner and ensure any specials needs have been taken care of. • Understand and use the proper procedure for guest walk-outs. • Recognize and address any problems resulting from guest complaints, intoxication or disruptive behavior. • Notify management of unsafe conditions, needed maintenance of tables, chairs, carpet and/or equipment and any accidents. • Follow all procedures when responding to any hotel emergency or safety situation.
• Ability to communicate effectively. • Possess current health department certifications required to work in a restaurant. • Minimum one (1) year experience working in food service, preferably in a hotel/resort environment. • Strong attention to detail and the ability to handle multiple tasks. • Excellent communication skills. • Ability to work with management staff and other employees in a professional manner.